The iMIS Food Helpdesk
The iMIS Food Helpdesk is specialized in food safety. With the iMIS Food system, management has real-time insight into the Food Safety situation of its company. This allows timely intervention to meet customer requirements, quality standards, and legislation in an efficient manner. The helpdesk is available for any questions. We offer support with HACCP, FSSC 22000, BRC, and IFS and testing by the Dutch Food and Goods Authority. iMIS Food questions can usually be resolved immediately.
The iMIS Food Helpdesk provides both software and content support for iMIS Food. To ensure that this process runs professionally, every iMIS Food user is equipped with the same version of the system. As a result, QAssurance can consistently support both software and content updates centrally. This support is usually due to changes in legislation or standards. Support can also be provided for the existing iMIS Food systems, whereby the end user’s PC is taken over so that the question can be answered immediately. Any recurring questions are used to optimize iMIS Food both in terms of content and software and to add new functionality.
In addition to operational support when using iMIS Food, it may happen that an acute problem occurs. QAssurance is available 24 hours a day for any recalls and calamities.
Working with the iMIS Food Helpdesk ensures:
Certainty
- Professional support from experts
- Available 24 hours a day in case of recalls and other calamities
- Correct implementation of the latest quality standards
- Assistance with the interpretation of the applicable legislation
- Support with Dutch Food and Goods Authority affairs
- Professional guidance with difficult customer questions
Quality
- Access for anyone using iMIS Food
- Optimized support function
- Industry-specific knowledge
- Both content and software support
Efficiency
- No time and costs lost, immediate support with a question
- Minimal cost of expert support
- Guidance with iMIS Food updates
- Be aware of a change in standard or law
- Remote assistance, watching with iMIS Food
- Minimal system management costs
Questions about the iMIS Food Systems (Software)
For questions about the use of the iMIS Food systems, the user’s PC can be taken over remotely, so that they are immediately helped. For questions about the use of the audit system, the user’s handheld can also be taken over remotely.
With the iMIS Food SpecCheck, support can be offered for communication with other systems when importing and exporting data. In the tracing system, the tracing monitor already contains various overviews. If desired, company-specific reports can be set up. In case of problems with scanning and labeling, the iMIS Food Helpdesk can help you find a solution.
Questions concerning legislation, hazard study, and quality standards
You can also ask questions concerning legislation, hazard studies, and quality standards at the iMIS Food Helpdesk. This is usually about how certain things should be interpreted. Substantive questions can also be asked about the inspection rounds and the required frequency or the labeling and end-product specifications. Substantive questions can also be asked about tracing and, for example, the shelf life of products and required analysis certificates. This usually concerns how certain things should be interpreted. QAssurance is available 24 hours a day for a recall.
For questions about the use of the iMIS Food systems, the user’s PC can be taken over remotely, so that they are immediately helped. For questions about the use of the audit system, the user’s handheld can also be taken over remotely.
With the iMIS Food SpecCheck, support can be offered for communication with other systems when importing and exporting data. In the tracing system, the tracing monitor already contains various overviews. If desired, company-specific reports can be set up. In case of problems with scanning and labeling, the iMIS Food Helpdesk can help you find a solution.
Do you want to see more of iMIS Food?
Then schedule a no-obligation online demo!
View the other components of iMIS Food here
iMIS Food: The Cost-Effective Food Safety Solution
By Remon |
iMIS Food Handbook Handbook for food safety management
By George |
iMIS Food Tracking Traceability
By Steven Hensen |
iMIS Food Helpdesk Food Safety
By Steven Hensen |
iMIS Food Updates Knowledge and Software
By Steven Hensen |
iMIS Food Portal Chain Communication
By Steven Hensen |
iMIS Food Audit Management System
By Steven Hensen |
iMIS Food SpecCheck Specifications and labeling
By Steven Hensen |
